By booking a cab or using our services, you agree to the following terms and conditions. Please read them carefully before using My Star Cab & Holidays.

1. Booking & Confirmation

• All bookings can be made via phone, WhatsApp, or in person.

• A booking is confirmed only after a call/WhatsApp confirmation from our team.

• We reserve the right to cancel or reschedule bookings based on car/driver availability.

2. Pricing & Payment

• Fares are based on distance, vehicle type, route, and time of travel.

• Any extra charges like tolls, parking, and state taxes are not included unless stated.

• Full or partial advance may be required to confirm your booking.

• Payments can be made by cash, UPI, or other available modes.

3. Waiting Charges

• Free waiting time: 15 minutes at pickup location.

• Beyond 15 minutes, extra charges apply based on vehicle type.

4. Route & Travel Time

• Travel time may vary due to traffic, weather, or road conditions.

• We are not responsible for delays caused by external factors.

• The route may be adjusted if required, for safety or convenience.

5. Driver Behavior

• All drivers are trained and verified.

• Customers are expected to maintain polite behavior.

• Any kind of misconduct with the driver will result in cancellation of service.

6. Cancellation & Refund Policy

• Cancellations must be informed at least 2 hours before pickup time.

• Last-minute cancellations may lead to partial or full charges.

• Refunds (if applicable) will be processed within 3–7 working days.

7. Luggage & Passenger Responsibility

• Customers are responsible for their luggage and personal items.

• My Star Cab is not liable for lost, stolen, or damaged belongings.

• Please avoid carrying illegal or hazardous materials.

8. Service Changes & Updates

• We may update our services, pricing, and policies without prior notice.

• Check our website or contact support for the latest updates.

9. Limitation of Liability

• My Star Cab & Holidays is not liable for accidents, delays, or losses caused by factors beyond our control.

• In any case, our liability will be limited to the amount paid by the customer.

10. Contact Information

For any questions or concerns related to these terms:

My Star Cab & Holidays Aurangabad (CSN), Maharashtra+91 81778 18161

info@mystarcab.com